Be advised we have a 24 hour cancellation policy.  Cancellations with less than 24 hours notice will be charged a $49.00 cancellation fee PER SERVICE.  We do not accept cancellations on the day of the appointment.  New clients should arrive 15 minutes prior to their appointment time.  Any client arriving more than 15 minutes past the time of their scheduled appointment will be subject to a $49.00 missed appointment fee and will be asked to reschedule.  Same day cancellations and appointment no-shows will be charged the full value of the booked service/s to the credit card provided when the appointment was made.  If redeeming a special offer, coupon, gift certificate, or using a package or monthly member body wrap, no-shows and same-day cancellations will be treated as redemption of the scheduled service or subject to a $49.00 missed appointment fee.  This also applies if the service does not get performed on the same day of the appointment.  We apologize, as we cannot consider exceptions to this policy.

  Cancellations must be confirmed by phone with a New Body Now employee so leaving a message does not guarantee your request has been received.  Appointments cannot be scheduled or cancelled via our text messaging service.  You must speak with a New Body Now staff member for any scheduling and appointment related issues.
OUR TEXT MESSAGE SERVICE IS FOR INQUIRY AND REMINDER PURPOSES ONLY.   
WE ANSWER AND RETURN CALLS 7 DAYS A WEEK.

Reschedule Policy

We also have a 24 hour reschedule policy.  If you need to reschedule an appointment we require at least 24 hours notice.  If it is less than 24 hours notice to reschedule, you will still be charged the $49.00 per service fee, but this fee may be applied to your originally booked services if rescheduled and received within 72 hours (3 business days) of your original appointment.  Appointments cannot be rescheduled with less than 4 hours notice and will fall under the cancellation guidelines above.  We apologize, as we cannot consider exceptions to this policy.
 

Packages and Gift Certificates Policy

All packages and gift certificates expire within 6 months of purchase unless otherwise specified on the certificate.  Coupons, packages, special offers, and gift certificates have no cash redemption value. 

Refund Policy

New Body Now does not issue refunds and all sales are final.  This includes, but is not limited to, products, services rendered, pre-purchased services, pre-paid special promotions, online purchases, gift certificates, packages and monthly member fees. 

Privacy Policy

New Body Now shall maintain in confidence all information disclosed by the Clients relating to the disclosing of the Customers ("Confidential Information"). New Body Now will not Sell or make available to any other organization or individual the personal information of the Client.